Policies

At Lalujama, we strive to provide exceptional service to all our clients. To ensure that every client gets the best of us we have a few house rules to keep our standards high for you.

1. Appointments and Deposits

All services are by appointment only & require a 50% deposit when booking. We highly recommend booking in advance to secure your preferred date and time.

2. Cancellations and Rescheduling

If you need to cancel or reschedule your appointment, we kindly request that you provide at least 24 hours' notice. This allows us to offer the time slot to another client who may be on our waiting list - we can move your deposit over to another time only ONCE. Any cancellations within 24hrs will results in loss of deposit.

3. Late Arrivals

We understand that unforeseen circumstances may cause you to arrive late for your appointment. However, please note that arriving late may result in a shortened service time. We strive to accommodate all clients and maintain a timely schedule, so we appreciate your understanding and promptness. Any clients 15mins or later could result in your appointment being cancelled & loss of deposit.

4. No-Shows

A "no-show" occurs when a client fails to arrive for their scheduled appointment without prior notice. In the event of a no-show your deposit cannot be used for another appointment. We value our clients' time and our team's availability, so we kindly request that you inform us if you are unable to make your appointment.

5. Payment

We accept various forms of payment, including cash, credit cards, and mobile payment options. Payment is due at the time of service unless otherwise arranged. We do not offer refunds for services rendered.

6. Special Requests and Allergies

If you have any special requests or allergies, please inform us at the time of booking. We will do our best to accommodate your needs and ensure a safe and enjoyable experience. However, please note that some services may not be suitable for individuals with certain allergies or medical conditions.

If you have any further questions, please contact us at lalujama_boo@outlook.com. We look forward to serving you and providing you with your best brows & lashes yet.